Orders & Delivery
How do I cancel an order?
This can be done in store or with our Customer Care team - to do this you will need the order number and order name.
How do know if my order has been successful?
When you have placed your order online you will receive an order confirmation email, this will have all the information you need. Please make sure to check junk mailbox if you have not received it within 2 hours.
Where is my order?
Your delivery date is printed on your receipt or order confirmation, but you can track your order once you have received your dispatch email.
Click the link in the email to track your order. Our couriers will also email or text you on the day of delivery to let you know they’re on their way.
My parcel has arrived damaged.
We're sorry if your item is damaged. Please contact our team at email@example.com , send them your full order details (Order number, post code and address) and they will be happy to help.
I have not received my full order.
It is possible that some of the orders were on back order at the time you placed the order. We will from time to time dispatch the rest of the order and the other items will follow. If unsure please firstname.lastname@example.org
Do you deliver overseas?
We deliver to Ireland, UK and mainland Europe currently.
What happens if I am not there when my order is delivered?
Not to worry, our couriers will leave you a calling card or send you an email or text to let you know they’ve been.
Follow the instructions to arrange a day that’s more convenient for you. For smaller items they may leave your delivery with a neighbour or in a safe place on your property.
I have received an incorrect item?
We are sorry that you have been sent an incorrect item, don’t worry, just call our Customer Care team and they will sort this out for you. email@example.com
What if I want to return my item?
You can return unused items to any of our stores, no matter if you bought it online.
Alternatively you can return your items to our Support Centre:
205 Northwest Business Park
Or we can arrange for our recommended courier to collect your items (charges apply). To arrange a collection please call our Customer Care team. No return charges will be incurred if a product has arrived damaged or faulty.
*Unfortunately, we are unable to pay for postage in this instance.
What is your return policy?
We offer a 28 day returns policy. You can return any unused item for a refund or exchange as long as they're in a re-saleable condition, in their original packaging with tags still attached.
This excludes items that have been personalised for you, any toiletries, underwear, swimwear, opened mattresses, refurbished items and clearance items
Do I have to pay for my order in full?
Deposit facility – In store we offer a deposit facility where you can pay 10% of your orders total and pay the rest of 28 days before your order delivery date.
Online orders – Full payment is required for online orders – payment taken at the time of purchase
PayPal - If you’re shopping online, you can use PayPal’s credit option at checkout when opting to pay via PayPal
Can I pay for my order using different payment types?
We welcome payment by the following credit and debit cards in store, through our Customer Care team and on our website at mamasandpapas.com: Visa, MasterCard, Maestro, Visa Electron and Laser (Republic of Ireland in store purchases only). Payment by PayPal and Klarna is accepted online, on our website only.
Some stores situated in Shopping Centre’s and Retails Parks may also accept their own shopping Centre/retail park vouchers, please check with the individual store for clarification and T&C’s.
How long is your product guarantee?
Baby Elegance have a wide range of products which are all tested to ensure they are of the highest standard and quality. Baby Elegance warrants that our products will be free of manufacturing defects where used and maintained in accordance with the instruction manuals for the following periods:
12 Months: All new products
Where your product is covered by our guarantee against manufacturing defect, we will at our discretion provide one of the following free of charge:
Spare, repair or replacement.Replacement self-fit part. Instructions will be provided where required.A repair carried out by one of our experienced technicians at our Service Centre.A replacement where the product is deemed irreparable.
How can I get Instructions for my product?
All our current product instruction manuals can be found via the link below. Feel free to download and print them off, if you can’t find them give our Customer Care team an email at firstname.lastname@example.org and they will be able to assist.
Is my Car Seat compatible in my car?
You can visit one of our stores and book in for a car seat fitting service.
Can I order spare parts for my product?
No problem; You can purchase most spare or replacement parts from us by emailing email@example.com . They’ll check if the part is available and, if so, they’ll order it for you. Please send the product name, LOT/serial number and your proof of purchase ready (this can either be your store receipt or order confirmation email).
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at firstname.lastname@example.org